Built to be used by everyone equally
Our conformance standard, what we have done, what still falls short, and how to tell us if something does not work for you. Last updated September 25, 2026.
Five-0-Nine Insurance is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Measures to support accessibility
Five-0-Nine Insurance takes the following measures to ensure accessibility of this website:
- Include accessibility as a requirement for all web content.
- Assign clear accessibility goals and responsibilities.
- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
This website is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We do not guarantee conformance.
Feedback
We welcome your feedback on the accessibility of this website. Please let us know if you encounter accessibility barriers:
- Phone: (509) 979-2578
- Postal address: 2527 E 27th Ave, Suite 200, Spokane, WA 99223
We try to respond to feedback within one business day.
Compatibility with browsers and assistive technology
This website is designed to be compatible with recent versions of major browsers and with assistive technology, including screen readers and speech recognition software. It is not designed for Internet Explorer.
Technical specifications
Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
- WAI-ARIA
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of this website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for this website:
- Embedded maps: the map shown on each office page is provided by Google and we do not control its code. Parts of it do not meet WCAG 2.2 level AA. Every office page also lists the full address as text and provides a separate text link for directions, so the same information is available without using the map. If you would like directions read to you or sent another way, call us on (509) 979-2578.
Assessment approach
Five-0-Nine Insurance assessed the accessibility of this website by the following approach:
- Self-evaluation, carried out during the build by Graceful Web Studio. The assessment was performed by Crystal Scott, a Certified Professional in Web Accessibility, and combined manual keyboard and screen reader testing with automated checking.
Date
This statement was created on September 25, 2026.